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Frequently asked questions
General
Setting up FAQs
What materials are your products made from?
Our products are handmade from resin powder, designed to be painted and decorated.
Do your kits come with paint and brushes?
Please check each individual product listing, as this varies by kit. Some include paints and brushes, while others are sold as the craft piece only.
Are your products safe for kids?
Yes, our kits are fun for all ages. However, we recommend adult supervision for younger children during the painting process.
How long does it take to receive my order?
Please see our Shipping Policy page for estimated processing and delivery times.
Can I return or exchange an item?
Please see our Refund Policy page for full details on returns and exchanges.
My item arrived damaged. What do I do?
We're sorry to hear that! Please email us at pastelwhimsyco@gmail.com with your order number and a photo of the damaged item, and we'll make it right.
Do you offer custom orders?
We may be able to accommodate custom requests depending on availability. Reach out to us at pastelwhimsyco@gmail.com to discuss your idea.
How can I contact you?
You can reach us anytime at pastelwhimsyco@gmail.com. We aim to respond within 1 to 2 business days.
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